The Community Satisfaction Index (IKM) for the Department of Pharmacy FKUB in 2024 demonstrates outstanding results based on data collected until December 31, 2024. The following are the assessed aspects:
- Service speed.
- Ease of service procedures.
- Compliance of service requirements with the type of service.
- Compliance of service products with the results provided.
- Fairness of service costs/fees (if applicable).
- Competence or ability of staff in providing services.
- Quality of facilities and infrastructure.
- Handling of complaints, suggestions, and feedback.
- Behavior or attitude of staff regarding friendliness in service.
Overall results show a score of 93.87 with an A (Excellent) category. Total number of respondents: 565 people.
Study Program IKM for 2024
- Bachelor of Pharmacy: 93.53%
- Pharmacist Profession: 95.56% (Data collected as of December 31, 2024)
Respondent Percentage in 2024
- Students: 96.1%
- Staff: 1.4% (Data collected as of December 31, 2024)