Pharmacy Undergraduate Degree Program

Fakultas Kedokteran Universitas Brawijaya
Written on 11 October 2017 , by farmasi_admin

Satisfaction Index Analysis (IKM)

In order to improve the service, PSF FKUB conducted annual Satisfaction Index Analysis (IKM) by using standard method from Permenpan RAB No. 38/2012 about The Performance Analysis of Public Service Institution.

Criteria used in this analysis are:

Perception Value

IKM Interval Value

IKM Interval

Converted Value

Service Quality

PS Unit Performance

1

2

3

4

1.00-1.75

1.75-2.50

2.51-3.25

3.26-4.00

25.00-43.75

43.76-62.50

62.51-81.25

81.26-100.0

D

C

B

A

Not Good

Less than Good

Good

Very Good

Data collection was started from beginning of academic year to the end of the year. The collected data was then analyzed and the result from this analysis can be used to evaluate the service quality.

The result of satisfaction index analysis for PSF FKUB in academic year 2015/2016 is good with the value of 66.60.

Laporan IKM Prodi Farmasi FKUB 2015 – 30 Okt 2015